Switching carriers while keeping your existing phone number is a common process. If you’re looking to move from Big River Broadband to a new provider, this guide will walk you through each step of the process, ensuring that your transition is as smooth as possible.
Table of Contents
Step by Step Transfer Guide
Step 1: Gather Your Account Information
To begin, you’ll need the following details from Big River Broadband:
- Account Number: You need an Account number to port out and you can get it from online portal. Or contact Big River Broadband customer service for assistance.
- PIN: You need a PIN to port out and you can get it from online portal. Or contact Big River Broadband customer service for assistance.
Big River Broadband Customer Support:
Phone: 1-855-244-7483
Hours: Monday – Friday, 8 AM – 5 PM
Important Tip:
Double-check this information with Big River Broadband customer support to avoid any potential delays during the porting process.
Step 2: Select Your New Carrier
Research and choose a new carrier that best suits your needs. Once you’ve selected a new provider, let them know you’d like to transfer your existing number from Big River Broadband.
Step 3: Start the Porting Process
Provide your new carrier with your Big River Broadband account number and PIN to initiate the port request. The new carrier will handle most of the transfer, but they may reach out if additional information is needed.
- Verify Device Compatibility: If you plan to use your current device, ensure it’s compatible with the new carrier’s network. Your new carrier can help with this check.
Step 4: Confirm the Transfer Timeline
Most number transfers take between 24 to 48 hours. However, because Big River Broadband provides LTE-based home phone services rather than mobile, it may take slightly longer. Be prepared for a potential wait of up to 5 business days.
Step 5: Wait for Confirmation
Your new carrier will notify you once the transfer is complete. During this time, keep your Big River Broadband account active. Any premature changes or cancellations could disrupt the transfer.
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FAQs
1. How long will it take to port my number from Big River Broadband?
Standard ports take about 24 to 48 hours, but for LTE-based services like Big River Broadband, it may take up to 5 business days.
2. Will I lose service during the transfer?
There may be a brief interruption, so it’s best to plan accordingly. Wait for confirmation from your new carrier before making any changes to your Big River account.
3. Who can I contact if there’s a delay?
If the porting process takes longer than expected, reach out to Big River Broadband at 1-855-244-7483. Your new carrier’s customer support team can also provide updates on the status of the transfer.
