How to Transfer Your Number from Cellcom to Another Carrier

How to Transfer Your Number from Cellcom to Another Carrier

Switching carriers but want to keep your Cellcom number? No problem! Here’s a straightforward guide to help you make the move smoothly.

Step-by-Step: How to Transfer Your Cellcom Number

Step 1: Gather Your Account Information

To get started with the porting process, make sure you have:

  • Account Number: This can be found on your Cellcom billing statement or in your account information online.
  • Port-Out PIN: Contact Cellcom customer support if a specific PIN is required by your new carrier.

Cellcom Customer Support
Phone: 1-800-236-0055
Hours: Available during regular business hours

Step 2: Ensure Your Account is Active

Make sure your Cellcom account is active before you start the transfer. Only active accounts can be ported, so don’t cancel your service until the transfer is confirmed complete.

Step 3: Contact Your New Carrier

With your Cellcom account details in hand:

  • Inform Your New Carrier: Let them know you want to transfer your number from Cellcom. They’ll ask for your account number and Port-Out PIN to start the process.
  • Check Device Compatibility: If you’re bringing your current phone with you, confirm that it’s compatible with the new carrier’s network. You may need to unlock your phone if it’s locked to Cellcom.

Step 4: Wait for Confirmation

Most ports complete within 24–48 hours, though sometimes it may take a bit longer. Keep your Cellcom account active until you receive confirmation from your new carrier.

Step 5: Test Your Service

Once the port is successful, test your phone to make sure calls, texts, and data are working on your new network.

Additional Resources

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FAQs

How long does it take to port my number from Cellcom?

Most number transfers complete within 24–48 hours, but it can sometimes take up to five business days.

Do I need to cancel my Cellcom account after the port is complete?

No, your Cellcom account will automatically close once the transfer is complete. Don’t cancel it yourself, as this can disrupt the port

Will I lose service during the porting process?

You might experience a brief period without service while the port is processing, so plan accordingly.

Can I keep my current phone when switching?

If your phone is unlocked and compatible with the new carrier, you should be able to keep it. Confirm with your new carrier to avoid any issues.

Are there any fees to port out of Cellcom?

Cellcom may charge a small fee for the porting process. It’s best to check with customer support for any possible fees.