Getting Started

All you need to know before activation
How do I purchase a plan for a new line?
Before you can activate your eSIM/SIM card, you'll have to purchase a plan for it. Here's how you can do so: First, log in to your account by going to...
What do I do if I run out of minutes, texts, or data in the middle of the month?
If you ever find yourself running low on minutes, text, or data during a billing cycle, you can easily top-up through your dashboard , the US Mobile...
Can I change or renew my plan in the middle of the month?
You can change or renew your base plan in the middle of the month. Just make sure your AutoPay is OFF . Here's how you can do both: Sign in to your ...
How can I keep my number?
When you're switching carriers, you can take your number with you from the old carrier to the new one. That process is called 'porting your number'. P...
How long does my plan last for?
We are a prepaid carrier , which means you pay up-front for 30 days. After 30 days of service, you can renew the plan you had or pick a new one. Yo...
Get Started With US Mobile
We offer all new customers an opportunity to try out our services at the best rates. Whether you are activating a new number or thinking of changing c...
Which US Mobile network is best for me?
The US Mobile Starter Kit includes two SIM Cards. The Black SIM Card is designed for Warp , while the Red SIM Card provides access to our Dark Sta...
How can I activate a new line?
Before you can activate a new line, you'll have to purchase a plan for it. If you've already done so, please follow these steps: Login to your acco...
How do I use a promo code?
Welcome to US Mobile! We're really glad that you are trying us out. Enter the promo code on the checkout page when ordering a starter kit or a plan....
I need to update the information on my port request
If you're  porting your number into US Mobile, you will be required to enter the account number and PIN with your previous carrier during the  ac...
We have news to share
US Mobile is re-imagining what cellular connectivity means in America. The best network in America with high-speed global connectivity included launch...
How to transfer your number from one carrier to another
This article will help you find the Account Number and PIN needed for porting out from many major carriers operating in the US. Before you begin t...
Can I decide which phone number I get?
When you activate a new line with US Mobile, you have different options depending on the network you choose. Here’s how you can select your preferred ...
Where can I get a US Mobile SIM?
You can  order a US Mobile Starter Kit from our website . The Starter Kit is handy, offering the Warp and Dark Star SIM cards in one sleek, conve...
How to get a discount on your Starter Kit
Here are the steps you need to get your Starter Kit: Go to the Shop Page , select ' Starter Kit ' and click on ' Add to Bag ' If you already have an ...
I cannot activate my SIM
Sometimes while activating your SIM or trying to use it on your device, you may encounter some errors that can be easily fixed by going through this...
What Is an APN? Why Do I Need to Input APN Settings?
Technical Definition : Access Point Name or APN is the name for the settings your phone reads to set up a connection to the gateway between your car...
Which frequency bands does US Mobile use?
Light Speed offers the broadest compatibility. If the device possesses Band 4 (1700/2100 Mhz) and Band 12 (700/740 Mhz) for LTE, and Band n71, n...
GSM vs CDMA Networks
GSM and CDMA are two types of cellphone networks in the US. For the most part, if you have a phone on one network you can’t use it on the other. GSM m...
I don't have a phone. What do I do?
We have a wide range of new, unlocked, and pre-owned devices – from basic phones to smartphones – in our  store . Buying an unlocked phone may appear ...