We often get questions from new customers about whether or not they can port their number to US Mobile. We understand that after the cost of service, keeping your number and staying connecting with family and friends is of top concern for those ready to try out a new service provider. Fortunately, porting is super simple with US Mobile.
What does it mean to port your number?
Under the FCC’s “local number portability” rules, you are free to switch wireless service providers and keep your existing phone number as long as you remain within the same geographic area. You are free to port your number as you change carriers within the United States. If you are moving abroad however and want to change to a local service provider in a new country, you may not be able to bring your number with you.
How do I port my number to US Mobile?
- Sign in to your account. Select “Activate SIM” under the My Account user icon
- Choose “Keep My Number”
- Input your Account Number and Password or PIN*
- Enter your SIM Card Number and Zip Code
*If you are unsure about your Account Number or PIN, please contact your current carrier.
Next, you will be prompted to create your base plan and accept the Terms & Conditions. Select “Continue” at the bottom of the page to be directed to a loading page, which will indicate the status of your port-in request.
The porting period
Porting is a complex process, but don’t worry we’ll be taking care of all the heavy lifting. Please note that it can take up to 48 hours for all features and services to transfer to US Mobile on your device.
As always, if you need assistance or have any questions at all, don’t hesitate to contact our 24/7 Customer Support.